- Upgrades its online and in- store services following “Customer First” strategy in Sri Lanka
- Introducing free after-sales service day from 20th September
- Zero cost services include free pasting of protective film and software upgrade
- 2 Exclusive customer service centers at Colombo and Galle for hassle-free experience
Vivo, a renowned technology brand, is dedicated to provide a seamless experience to its customers through innovative and thoughtful services. To facilitate customer satisfaction and trust, the brand is relaunching its ‘Service Day’ on the 20th of September 2022 to ensure improved services and upgraded experience. Over and above vivo’s top-notch technology, the brand affirms that all customers’ needs are met, and users have a positive shopping and after-sales experience.
Since the launch of ‘vivo Service Day’ in 2021, vivo customers have been enjoying various services and avail advantage of free services like smartphone cleaning and disinfecting, system recovery & software upgrades, maintenance free of labor costs, and free pasting of protective film. Customers get an exciting chance to receive a free protective case for every V Series phone screen replacement. These services are available at authorized vivo service centre free of cost. Following the Benfen philosophy, vivo aims to support and empower consumers relying on smartphones for their work and businesses with ease of buying and provide them with seamless access to cutting-edge technologies.
Director of vivo Sri Lanka, Alison Jin, commented on the re-launch of the Service Day, saying, “We are honoured to bring back vivo Service Day dedicated to our customers receive a smooth and satisfying after-sales experience. Service Day relaunch is blistering and stronger than ever before owing to the immense love received by local consumers. The value-added services are integral to our commitment to ensure superior customer experience. Happy to say that we strive to solve consumers’ problems as quickly and efficiently as possible using our products and services to provide best shopping experience and fulfilling our ultimate goal.”
For further information about vivo Service day and services, consumers can call their hotline 0112029184, write to them on [email protected], visit their authorized local service centres or visit the official website for more information related to customer service.
vivo is a technology company that creates great products based on a design-driven value, with smart devices and intelligent services as its core. The company aims to build a bridge between humans and the digital world. Through unique creativity, vivo provides users with an increasingly convenient mobile and digital life. Following the company’s core values, which include Benfen, user-orientation, design-driven value, continuous learning, and team spirit, vivo has implemented a sustainable development strategy with the vision of developing into a healthier, more sustainable world-class corporation.
While bringing together and developing the best local talents to deliver excellence, vivo is supported by a network of R&D centers in Shenzhen, Dongguan, Nanjing, Beijing, Hangzhou, Shanghai, and Xi’an, focusing on the development of state-of-the-art consumer technologies, including 5G, artificial intelligence, industrial design, imaging system and other up-and-coming technologies. vivo has also set up an intelligent manufacturing network (including those authorized by vivo), with an annual production capacity of nearly 200 million smartphones. As of now, vivo has branched out its sales network across more than 60 countries and regions and is loved by more than 400 million users worldwide.
“Benfen” is a term describing the attitude on doing the right things and doing things right – which is the ideal description of vivo’s mission to create value for society.
Stay informed of latest vivo news at https://www.vivo.com/en/about-vivo/news